Frequently asked questions

Jackie has been in the Fire Service for 30+ years. She has seen tragedy first-hand. Not only does the tragedy effect the population involved, but it also effects the Emergency Responders. On June 12, 2017 there was a major incident that occurred in Orlando. Jackie and her family know many of the responders that answered that call. Since that day, she has devoted her time to helping those that help others.

Who is the service for?

This service is for any first responder organization. We work with Fire Departments, Police Departments, Emergency Medical Service providers and others that may work as 'first responders' to incidents. We work with the local departments to fulfill the specific needs of their group. We work with CISD teams when we are called. Our goal is to help our heroes get through a tough time.

How can you contact us?

You can contact us in a variety of ways. You can e-mail Jackie at jackie@k9helpingheroes.org. You can use our e-mail link above, phone us using the number above or even send us snail mail.

How can I help?

We welcome any donations to help off-set our costs. We are mandated to remain current in certifications and training. Donations will also be used for public education of what we do and for travel costs if we are deployed. You can use our links to make a donation, or contact us for more information.

We are a non-profit organization and we are working on our 501c(3). All donations are tax deductible.

What does a therapy dog do?

Wikipedia defines a therapy dog as: A therapy dog is a dog that might be trained to provide affection and comfort to people in hospitals, retirement homes, nursing homes, schools, hospices, disaster areas, and to people with mental disorders, such as anxiety disorder or autism. Therapy dogs are usually not assistance or service dogs, but can be one or both with some organizations.[1] In the U.S., therapy dogs are not service animals and are not afforded the same privileges as service animals are.[2]

Merlin and Jackie meet with responders. They are not 'medical professionals' or outsiders, so it is easier for emergency responders to open up and talk to them. Jackie may have lived what they are living, and Merlin is willing to just sit there and listen. Sometimes a pat on his head is good for him and the responder.

Why a dog?

Scientists have known for many years that dogs help the physical and mental well being of people. That premise has been extended to helping those impacted by traumatic events.

jackie@k9helpingheroes.org